Information We Collect

Information You Provide

When you use our website, create an account or place an order, we may collect:

• Name
• Billing and delivery addresses
• Email address
• Telephone number
• Order history
• Payment information (processed securely by our payment providers)
• Any information you provide when contacting customer support

Information Collected Automatically

When you browse our website we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar technologies

How We Use Your Information

Purpose of Processing

We use your personal information to:

• Process and fulfil your orders.
• Provide customer support.
• Send order confirmations and delivery updates.
• Respond to enquiries.
• Improve our website, products and services.
• Detect and prevent fraud.
• Maintain website security.
• Comply with legal and regulatory obligations.
• Send marketing communications where you have given your consent.

Legal Basis for Processing

UK GDPR

We process your personal information under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests.
• Your consent where required.

Sharing Your Information

Third Parties

We only share your information where necessary to operate our business.

This may include:

• Payment providers.
• Delivery and courier companies.
• Website hosting providers.
• Email and marketing platforms.
• Analytics providers.
• Professional advisers.
• Law enforcement or regulatory authorities where required by law.

We never sell your personal information to third parties.

Payment Security

Payments

Peptex does not store your full payment card details.

Payments are processed securely by trusted third-party payment providers using encrypted connections.

Cookies

Website Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences.
• Keep your shopping basket active.
• Improve website functionality.
• Analyse website traffic.
• Help us improve the user experience.

For more information, please refer to our Cookie Policy.

Marketing Communications

Email Marketing

Where you have opted in, we may send you information about new products, offers and company updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Data Retention

How Long We Keep Information

We retain personal information only for as long as necessary to:

• Provide our services.
• Comply with legal, tax and accounting obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Your Data Protection Rights

Subject to applicable law, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to processing.
• Request transfer of your personal data.
• Withdraw consent where processing relies on consent.

To exercise any of these rights, please contact us using the details below.

Data Security

Protecting Your Information

Peptex uses appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children’s Privacy

Age Requirement

Our website is intended for individuals aged 18 years or over.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that personal information has been submitted by a person under 18, we will take reasonable steps to remove it.

Third-Party Websites

External Links

Our website may contain links to third-party websites.

Peptex is not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

Related Policies

Additional Terms

Your use of this website is also governed by our:

• Terms of Service
• Research Use Only Policy
• Cookie Policy

Changes to This Policy

Updates

We may update this Privacy Policy from time to time.

The latest version will always be published on this page. Continued use of our website constitutes acceptance of any updates.

Contact Us

Questions

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Email: info@peptex.co.uk

Complaints

Information Commissioner’s Office

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

You can find further information at https://ico.org.uk.